Where can I spend my points that I have collected? Any points you earn before this date will be added to your account within 60 days. You can continue to earn points with Nectar Connect until 23:59 on 27 October 2023. When can I earn points with Nectar Connect until? Once the partnership ends on 27 October, all links between Nectar and your bank account(s) will be severed.ĭo I need to change anything with my bank? This data is held in pseudonymised form, with only the data subject reasonably able to re-identify the data through relinking and/or comparison with transaction records. All transactional data held by Nectar will be deleted on or before 27 October, whilst Truelayer will hold transactional data for 7 years (immediately deleting data that is over 7 years old). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank. We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). Your points will remain in your balance, so you can either keep boosting your points balance, or start spending your points at our range of partners. All the latest offers can be found via the Nectar app or website. We apologise for any disappointment caused and welcome customer feedback. We regularly review our promotions to ensure customers are getting the best possible value and have recently decided to discontinue our Nectar Connect service. This way we won’t set up a shared login with our My ID service for you. If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August.

I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). No, our My ID service uses secure encryption. Will only having one password be less secure? Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa. If I change my password on one account will it also change on the other? When we prompt you, you’ll be able to set the same new password for both. I use the same email for both, but different passwords. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries. No, Nectar cards will not be synced, only login details are shared. I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s. In the future your account details (such as name, address, email address) will also sync, but nothing else. Do some screenshots before you're lured to shop - you have been advised.Only your login is shared with the My ID service.

Further, some points promotions might suddenly disappear as soon as you scan the items. I'd say Tesco is much better at consolidating points. It's hard to believe they have not fixed these problems after weeks if not months and were on Twitter and BBC news. I bet they reckon few, especially older customers, would bother to spend half an hour sorting it out. If you contact Nectar, they'd ask you to provide the card number( although you are logged in) and a scan of your receipt, rather than the receipt number, adding trouble. Besides, the points on your online account are different from that on your receipt. Today I am told I needed to wait for 24 hours - it's 2023 so why aren't they synchronized? And they do not tell customers about this in advance. The overall experience is very disappointing where promised nectar points were mostly not added up, although for one or two items it worked. Something Dodgy Happening between Partners Systemsįurther to recent news of Sainsbury's missing nectar points, and some stories from friends, I decided to try out the smart shop with the promotions from Nectar emails.

Nectar customer service line